Shipping & Delivery
Origin: Turkey (Istanbul)
Production Time: 4–5 business days
Shipping Time: 2–5 business days
How It Works
- Order Confirmation – Production starts after payment is confirmed.
- Production – 4–5 business days, including quality control.
- Shipping – 2–5 business days, tracking number provided.
Estimated total delivery time: 6–10 business days (production + shipping)
Shipping Costs
- Domestic (Turkey): Calculated at checkout.
- International: Calculated automatically based on destination and carrier.
- Free shipping promotions may apply and will be announced separately.
Carriers & Tracking
Orders are shipped via contracted couriers. Tracking information will be shared via email/SMS.
Estimated Delivery Times
- Within Turkey: 2–4 business days
- Europe: 3–5 business days
- North America / Middle East: 3–5 business days
- Other regions: 4–7 business days
Note: Holidays, customs, and remote regions may extend delivery times.
Customs & Duties
International customers are responsible for customs duties, taxes, and import fees imposed by their country.
Address Changes
Address changes can be made before dispatch. After shipment, changes may not be possible or may require additional fees.
Undeliverable or Damaged Parcels
- Undeliverable packages returned to us may require additional shipping fees for re-delivery.
- If a package is damaged, report it within 48 hours with photos and courier documentation.
Returns & Exchanges
Please refer to our Return Policy page for details. Custom items may have limited return options.
Contact
For questions, email us at murat@rubrica.com.tr or reach out via WhatsApp/phone.